Throughout your hire with us, it is essential that you agree to the following terms and conditions before proceeding. Please read carefully.

You can choose either a 4-day or 7-day rental period.

PICK UPS + RETURNS:

We suggest booking your dress 1–2 days prior to your event to ensure it arrives on time.

Before your hire begins, you can choose either postage or in-store pick-up. A delivery fee will apply, which includes the return parcel and everything needed to return the item by 12pm the day following your hire period.

To return your item, you may either ship it back to us or drop it off in-store using the Hillcroft Dress Hire postage letter box located outside the venue.

Please note, if the item is returned late, a $15 late fee will be deducted from your bond.

Your bond will be returned within 24 hours after your hire ends, provided the item is returned without damage.

DAMAGES:

Before your hire begins, we require a $50 security deposit to protect both parties against any damages that may occur.

If the garment is significantly damaged, including large rips, stains, or if the item is lost and cannot be repaired, you will be required to pay a replacement fee equal to 120% of the retail price of the garment. This policy also applies to try-on appointments.

If a garment goes missing and the customer refuses to pay the replacement fee (120% of the retail value), further action may be taken.

CLEANING:

Please do not attempt to clean the garment yourself, as we arrange professional dry cleaning for all dresses when required.

If any damage occurs during your hire period, please notify us immediately so we can organise repairs before the next booking.

REFUNDS:

We do not offer refunds within 2 weeks of your booking date; however, store credit will be provided instead.

If you need to cancel your booking, please ensure this is done more than 2 weeks prior to your hire date to be eligible for a refund.

BOOKING:

You can book either online or in-store.

If your event is on the same day or within the next 2 days, you may take the dress with you immediately. However, if your event is more than 2 days away, the dress must be collected in-store during our opening hours.

At the end of your hire period, you may either:

• Ship the dress back to us for an additional $20 fee. The item must be lodged for return by 12pm on the following business day; or
• Return it in person either in-store or via the post box located at the front of the driveway at our home address.

Please ensure you read our Terms and Conditions before hiring with us, as they outline important information regarding late fees, damage repairs, and other policies.

Thank you for choosing Hillcroft Dress Hire to be part of your special day!

Love,
Hillcroft Dress Hire

TRY-ON APPOINTMENTS:

To begin your dress hire journey, we require all customers to book a try-on appointment. A $10 booking fee applies; however, if you proceed with a hire, the $10 will be deducted from your rental cost.

If no dress is hired during the appointment, the $10 fee will be retained by Hillcroft Dress Hire to cover the time allocated for your booking.

You are welcome to bring up to 3 guests to your appointment, who may also browse and find dresses they would like to hire.

Your appointment time is exclusively reserved for you. Each session runs for 45 minutes, giving you plenty of time to browse and try on as many dresses as you like with assistance from the Hillcroft team.

Firstly: Browse through our beautiful collection of gowns and choose the perfect dress for your special event.

Secondly: Once you have selected your dress or dresses, head to your cart located in the top right-hand corner of the website.

Thirdly: If the item says “Unavailable for these dates,” you will need to update the dates to match your event. Please enter your preferred pick-up and return dates. We recommend selecting a pick-up date 1–2 days before your event to ensure your dress arrives on time.

Finally: Secure your look by completing your booking and adding any additional items you may need for your event. If you would like to ship your item back to us after your hire period, simply select the return postage option at checkout.

Don’t forget to tag us in your photos so we can repost you on our socials!

@hillcroftdresshire

Thank you so much for choosing Hillcroft Dress Hire.

Love,
Hillcroft Dress Hire